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As Bigpond email has been providing various features and services in very reliable and efficient ways. Some of the new customers are unable to setup their Bigpond email account in Microsoft Outlook. To setup the account, follow the given steps below. • Open MS Outlook and Click on info, and then account settings. • Click on new. • Select the Manual setup or additional server types and then click on the next option. • Now in this section, select IMAP and click on next. • The user information section must be filled with your name and Telstra email address. • The log-on information must be filled with Telstra's email address and password. • Untick the checkmark that says Log on using secure password authentication. • The next thing is to update the server information. • The account type must be IMAP. • Incoming mail server IMAP must be set as imap.telstra.com • Outgoing mail server SMTP must be set as smtp.telstra.com • Mail to keep offline must be user-defined, which is mostly set as de