Supervisor Desktop for Amazon Connect
OMNINGAGE Supervisor Connect for Amazon Connect
OMNINGAGE Supervisor Connect is a next-generation cloud desktop for Amazon Contact Centre.
• Modern Design and intuitive UX / UI
• Analytics-based Dashboards and KPIs view
• Inbound and Outbound calls
• Queue Monitoring
• Agent Monitoring
• Call recording search & playback
• Wrapup Application
• CRM integration
• WFO Integration
Empower your contact center managers with a 360-degree view of interactions, team performance, queue statistics and customer experience . Powered by Data and Analytics.
• No license to buy or maintain => pay as you consume.
• Serverless Architecture => No Hardware or compute resources needed
• Free Trial => Try Supervisor Connect for free for 30 days.